Store Policies

At Tracys Furniture we want to ensure you have the best possible home furnishings buying experience. Below we have outlined our customer satisfaction policies.

Delivery Service 

Please have the area in your home free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible adult present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If delivery to the designated room involves limited maneuverability because of narrow halls, doorways or stairwells, etc, we will not be responsible for any damage that could result. Delivery personnel will not hang items on walls.

Refer to our Delivery Page for additional information

Delivery Service Includes 

Tracys Furniture offers service in accordance with manufacturer’s warranties. Any parts needed for warranted defects or workmanship will be provided at no charge. Parts and service that are not covered by manufacturer’s warranties will be charged to the customer.

Customer U-Hauls

The customer is responsible for securing all items to their vehicle.  Although we make every effort to inspect merchandise before it is picked up, a defect may not be detected. Please report any manufacturer related issues to us right away. Tracys Furniture is not responsible for any transportation related damages.

Components Defects 

Furniture like most other major item is manufactured in component parts. If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. (For example, an auto maker won’t replace your entire car if the hood is scratched.) Our skilled service technicians are trained to replace or repair components to factory specs.

Major Purchase

Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.

Special Orders

A minimum deposit is required on all orders.  Any balance remaining must be paid in full prior to pick-up or delivery (except when financing).

• Special orders cannot be cancelled once the order has been placed.
• Arrival of your order is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
• Special order merchandise is not returnable.

Estimated Order Arrival 

We quote the estimated arrival date that is provided to us by our manufacturers. All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer. If you are notified of a long delay and your merchandise is not in production, you may cancel your merchandise and receive a refund of your deposit.

Clearance Or “As Is” Merchandise:

1. Merchandise must be paid in full at time of purchase (unless financed). 
2. All sales are final; no refunds will be given.
3. No “special orders” at clearance prices.

Satisfaction Guarantee:

If following delivery you are not completely satisfied with your selection (excluding bedding), you may reselect merchandise of equal or greater value if you notify our store within 7 (seven) days of delivery and subject to the following conditions:

1. Merchandise must be in original condition as delivered.
2. Special orders are excluded from this offer.
3. If a reselection is not made at the time the merchandise is returned, we will issue a store credit toward a future purchase.
4. Only one reselection is permitted.
5. For any reselection an additional delivery fee will be charged to dispatch our truck.
6. Merchandise in the home longer than 7 days cannot be returned.

Refunds

Refunds will be issued by the original method of payment, with the exception of cash, which will be refunded by check. NO CASH REFUNDS are given! Refunds on bank cards are credited to the card used as payment. There is a charge for any returned NSF checks.

Sleep Product Warranties

Manufactures of sleep products carry their own warranties. We can assure you that we will make every effort to provide prompt and fair service on these products.

Mattresses

Mattresses and box springs are warranted against structural defects such as wood frames. springs, and border wires breaking. Please note: bedding with multiple layers of padding will display body impressions. This is normal and is not a defect. Warranty replacements must be authorized by the manufacturer. The warranty is between the consumer and the manufacturer. Mattresses that are soiled or damaged may not be returned. Refer to the manufacturer’s website for warranty information.

Bedding

All sales are final on bedding products (sheets, comforters, mattress pads, pillows) and adjustable bed bases. No pick-ups, returns or refunds will be made.